Privacy Policy

🔒 Privacy Policy | Asir Water

This Privacy Policy has been prepared to ensure the protection of user data and to comply with the "Personal Data Protection Law" (PDPL) in Saudi Arabia. Personal data refers to any information that can be used alone or with other information to identify a specific individual. By using this website, you agree to the terms outlined in this policy.

1. Data Collected:

1.1. Personal data we may collect includes:

1.1.1. Full Name.
1.1.2. Email Address.
1.1.3. Mobile Number.
1.1.4. Postal (National) Address.

2.1. Methods of Data Collection:

1.2.1. Directly when registering, placing an order, or contacting us.
1.2.2. Indirectly through Cookies used during website browsing.

2. Purpose of Data Collection:

1.2. We use personal data for the following purposes:

1.1.2. Completing registration and purchase transactions.
2.1.2. Improving user experience and personalizing content.
3.1.2. Responding to inquiries and complaints.
4.1.2. Sending updates, notifications, and marketing offers (upon consent).
5.1.2. Data analysis to improve service quality.

3. Information Protection:

1.3. We are committed to protecting your personal data by:

1.1.3. Storing data on secure servers within the Kingdom of Saudi Arabia.
2.1.3. Using encryption technologies and network protection.
3.1.3. Restricting data access to authorized personnel only.

2.3. We also employ SSL technology to secure sensitive information; payment data is not stored on our servers.

4. Cookies:

1.4. We use cookies to enhance website performance, including:

1.1.4. Remembering shopping cart contents.
2.1.4. Saving user preferences.
3.1.4. Analyzing user behavior to improve services.

2.4. You can control cookies through your browser settings; however, disabling them may affect some website features.

5. Data Sharing:

1.5. We do not sell or exchange personal data with any third party, except:

1.1.5. Website operation partners or authorized service providers (ensuring data confidentiality).
2.1.5. In the event of a legal obligation requiring disclosure.

2.5. Non-personal data may be shared for statistical or marketing purposes.

6. Legal Rights of the Data Subject:

1.6. The data subject has the following rights:

1.1.6. The right to know how data is collected and used.
2.1.6. The right to access their personal data.
3.1.6. The right to correct their data.
4.1.6. The right to request data destruction (unless a legal barrier exists).
5.1.6. The right to withdraw consent for data processing.

2.6. Data subjects may exercise these rights by contacting us via the means below; we will respond within (7) business days free of charge.

7. Legal Basis for Collection and Processing:

Personal data is collected and processed based on user consent. The user has the right to withdraw this consent at any time, provided no legal or contractual basis requires continued processing.

8. Data Retention and Destruction:

We commit to retaining personal data for a period not exceeding three (3) years from the date of collection, unless legal or contractual requirements necessitate otherwise. After this period, data is securely destroyed in a manner that prevents recovery.

9. Data Breach Handling:

In the event of a security breach of personal data, we will notify users within (7) business days via email and the website.

10. External Links:

The website may contain links to external websites for which we are not responsible. Please review the privacy policies of those sites before use.

11. Personal Data Protection Officer:

The management of Asir Water Store is responsible for personal data protection and can be reached via:

Email: [email protected]
Mobile: 0508040389

12. Complaints and Inquiries:

For any inquiries regarding your data, contact us at: [email protected]

13. Amendments to the Privacy Policy:

We reserve the right to amend this policy at any time. Users will be notified of changes, and continued use of the site constitutes acceptance of the amended version.

14. Approved Language:

Arabic is the official reference for interpreting this policy. In case of conflict between the Arabic version and any translation, the Arabic version shall prevail.